We answer the questions as they are – no abstract formulations and omissions of awkward stories
How many years Mount FX is in the market?
Mount FX is a young project – appeared in 2015, in 2016 underwent a rebranding and now you see a completely new face of the project.
Changed everything: from the name and site design, concept, continuing the model of the business, ending a product itself – each trading robot has been substantially completed.
Why doesn’t the Trading Robot open transactions?
We give a guarantee for every Mount FX™ Trading Robot, cause we customize it manually so that it conducts trading transactions for you. And if it does not work, we undertake to eliminate technical defects, or we will refund the money within 5 working days. First, please check again that everything is done according to the instructions and it is 9:00 AM* of server time on the clock. If it is 9:01, and the robot did not open the deal, send us a screenshot, which shows: the number and balance of the account, server time and the absence of transactions. If your deposit is less than $ 50,000, make sure that your account type supports fractional lots: 0.1 or 0.01. The likelihood that you download the Trading Robot with a technical defect tends to zero, and the good news is that there has not been a single application for a refund.
* for robots purchased before 2018, the terminal time period from 10 to 10:30 am is relevant.
Why is the price not fixed?
You can find a Trading Robot for $1000 and even for $2000, which show the results from the strategy tester or demo account. Counter-question –will you buy such robot that cannot even prove their profitability? It’s up to you to decide, but we think that you would not take such risk.
We have carefully studied the market of Trading Robots and made a product that will be in demand. The price depends on the size of your deposit = on your capabilities and needs. So it allows even the beginning investor to use opportunities of algorithmic trading and the large investor to receive the excellent tool of earnings for adequate cost.
Our competitors can sell several expensive Trading Robots per month or hundreds of cheap ones, and make good money on it. The main question is, how much will you earn?
We sell more than 100 trading robots per month and each of them earns for our clients.
*Data is actual on the 1st of September
Why don’t we make money with Trading Robots ourselves at market and only sell them?
Firstly, we earn. You can see the trading results of our Robots on a real account online with the help of an independent monitoring service Mount FX Myfxbook.
Secondly, Mount FX™ project for us – it is self-development. Each of our team is a professional of his business, and we all decided to do what we can do and love. Moreover, every person eventually wants not only to take, but to give. When we have learned to earn, we are ready to share with others our ideas and experiences on how to make money in nowadays world.
That’s why you are here and reading these lines. So, you are ready to become richer, so that what we are doing is right.
Confirmation of Myfxbook trading results – what is it?
The Mount FX™ project has one very important difference – the confirmed results of trading data by an independent service Myfxbook. The service takes data directly from MetaQuotes server. So everything that happened on the server trading account will be recorded in the Myfxbook – it’s like DVR for the car.
You can google about this service to make sure that this is the best and only way to confirm the results in the trading, whether it is the profitability of the account for the manager or even the size of the spread for the broker.
Fair managers use this service to confirm the history of transactions and indicators of profitability and drawdown because Myfxbook captures every order on the trading server and calculates the indicators directly in its server.
Fair brokers use this service to confirm to the client their application about narrow spreads because Myfxbook will monitor the spread on the server and give the whole story of his changes.
What to do if the Trading Robot makes lose trades?
Of course, sometimes trading robot makes loss trades, but if it continues for the whole trading week, then you need to inform us immediately.
You need to disable the trading terminal and the Robot, and then send it to us at diagnostics + logs and screenshots of MT4 terminal – our experts will tell you how to do it. Then we will check the received information and the Robot.
In 90% of cases it is due to the fact that something unexpected, extremehappened in the market, to which traders, robots, and exchanges were not ready – the whole market wasn’t ready.
In 10% of cases – because of the shutdown of the Robot at key times: 9 am terminal time and when the levels of Take Profit, and even rarer because of an incorrect instrument.
Could it be that Trading Robot lose my money?
Yes. The first rule of investing in the financial markets – you should be ready for the loss of some part of your capital.
If you have last $500 and you vainly try to use them to make money, our advice – do not put them in the financial markets, and in any case don’t trust them to anyone to control. It is better to buy fruits and vegetables for yourself and your children, they at least have the vitamins that will be 100% useful.
The good news is that according to our tests, the robot Alpnist has never lost a dollar from the initial deposit. You can always see the current indicators in the monitoring.
If the robot loses the deposit, will you return its price?
The probability that the Robot will lose funds is too small and tends to zero.
We test the Alpinist absolutely in different conditions, and the worst thing that happened to the Robot on a long trend with interruptions in connection was the drawdown above average, and the profitability of the Robot decreased from an average of 10% to 6.5%.
There are no options for the return of funds for the Robot with a loss of deposit, because there is no way to prove that the Robot was switched on stably and you did not take actions that caused loss of the deposit.
How to reduce the risks and the possibility of loss?
We provide simple and effective recommendations to help to protect your deposit from loss and reduce the risk of loss:
financial news eve – because market movement can be on just 10 points, trades can open during several seconds and close during one minute;
the first and last minutes of the opening and closing of the market –the situation is about the same as on the news (for several brokers);
the first friday of the month –the most important news of USA and Canada is coming out, after them a terrible fuss with prices is going on in the market;
every friday night, not to get the weekend gap and find your deposit closed with stop-out or even negative balance.
For example, you plan to invest 1.000 USD and are ready to lose maximum a half, in that case tell your manager that you want to set a limit on your Robot and if the balance of the trading account drops to $500, the Robot will stop trading. The service is free if to point in advance the comment on payment for the Robot. If you decide to limit your losses after the purchase of the Robot, then each case is considered individually.
How to increase the profitability of Robot’s trading?
What should I do if I incorrectly indicated the account number when I paid?
If you have not yet received the Robot, then contact us and let us know that the account number will be different.
If you have already received the Robot, you can not change the account number unless you work with our partners and they can confirm the real number of your account
What happens if my terminal turns off?
It depends on the period that your terminal is turned off.
There are key time periods for the Robot: 9 am terminal time and closing of the deal on Takeprofit. If at these moments the Robot can not analyze the situation on opened transactions and open new ones, at least yield will decrease, and the price may go far in the other direction, which will lead to a large drawdown of the deposit. If the robot is disconnected for a long time, and the account will open transactions in one direction, this may result in the loss of the deposit.
To protect your deposit from such situations, we recommend to use VPS server. If terminal is turned off duaring these 2 periods, nothing critical will happen with the account.
Will the Robot work in the accounts of other brokers?
It depends on the type of your broker’s account. The necessary trading conditions for the Alpinist’s work:
Before buying a Trading Robot, it is desirable to consult our specialists and get a positive answer.
How to withdraw profit, when the robot is trading?
It is best to take profit once a month. You don’t need to take any additional actions, just make an application for withdrawal in the amount of the received profit (if necessary, you can withdraw more, but not more than 30% of your deposit), and the Robot will continue trading.
If you want to withdraw the entire deposit, you’ll have to accept a loss on opened transactions, which the Robot always has. During the closing of positions, a part of them will bring profit, and another part – a loss. On average, the result of opened transactions is 10% of the initial deposit. If your Robot started trading and brought you + 30% of profit for 3 months and then you decide to take the whole deposit, your final result will be about + 20%.
To withdraw the entire deposit, first disable the Robot, manually close each transaction, only after that withdraw the remaining deposit.
What to do if I paid but did not receive a letter?
Usually such situations do not happen. We confirm payment receipt during the working day and immediately begin to set Trading Robot for your account.
If you didn’t receive payment confirmation during the day, most likely you have a Gmail e-mail and a letter is in the “Promotions”, that’s how the system of sorting Gmail messages works – if there is a big picture, Google-e-mail considers this letter as advertising. And if letter is not there, then just contact us and remind that you’re serious to start earning!
If the size of the deposit is increased by a Robot or me?
There are 2 options for increasing the deposit.
The first one is when you decide to top up the account. For example, your Robot trades using a $ 5,000 deposit, and you decide to add another $ 4.000 to your account to have $ 9,000. You need to buy a Robot for an additional $ 4,000, specifying in the application form that you need the Robot on an existing trading account, with a total deposit of $ 9,000. Then you get a new Robot, configured for the current deposit $ 9.000.
The second option: the Robot has earned itself, and you want to capitalize profits. For example, the account was $ 5,000, the Robot earned $ 2,000, and now it is $ 7,000. You want the Robot to bring not $ 500 but $ 700 profit per month, we can program your Robot for a new deposit amount, the cost of such a procedure is 10% of the size of the new deposit, and in this case it will cost $ 200.
How to buy a Robot using deposit that is not listed in the tariffs?
Your deposit should be consisted of two tariffs.
For example, if you want to buy a Robot for a deposit of $ 12,000, then buy a Robot for $ 10,000 and $ 2,000, specifying the same account number, our specialists will understand you need one Robot for $ 12,000.
Can I install the Robot on a mobile terminal?
No, you can’t. Trading Robots are installed and run only on the desktop version of MetaTrader4. However, after installation on the PC terminal, you can log in under your account on the mobile terminal and see all the trading activity of the Robot.